LEGAL
Terms & Specified Commercial Transactions Act disclosure
Last updated: 2 November 2026. The Japanese version prevails in case of discrepancy.
| Store name | Seigendo (生源堂) |
|---|---|
| Seller | Shonan ITN Co., Ltd. |
| Responsible manager | Nina Wu, Representative Director |
| Address | 3-1-43-201 Hamacho, Odawara, Kanagawa 250-0004, Japan |
| Phone | +81 50-8896-2399 (weekdays 9:00–17:00 JST) |
| [email protected] | |
| Prices | Tax-inclusive prices are shown on each product page. Items without a price are quoted individually. Weekly specials apply to orders placed while shown. |
| Shipping | Free on orders of ¥5,000 or more (tax incl.); a flat ¥550 below ¥5,000. Flooring prices include shipping (Hokkaido +¥1,650 per box; Okinawa and remote islands quoted). Large and business items are quoted individually. |
| Additional charges | duties, import taxes and customs fees for overseas delivery. |
| How to order | Send your order from the cart by email. The order is accepted when we send a confirmation email. |
| Payment | Credit card (VISA, Mastercard, JCB, AMEX), Apple Pay, PayPay, WeChat Pay, Alipay. We email payment instructions after confirming your order. |
| Delivery | In-stock items normally ship within a few business days of payment. Lead times for made-to-order items and building materials are given individually. |
| Returns | Unused, unopened items notified by email within 8 days of arrival (including the day of arrival). Return shipping for change-of-mind returns is paid by the customer; defects, transit damage or wrong items are covered by us. |
| Cancellation | Only before we start preparing shipment. Cooling-off does not apply to mail-order sales. |
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